Shipping policy

 

                                                     Shipping & Delivery

 

Thank you for shopping with Holly MSBeauty. Please read our Shipping & Delivery Policy before placing your order.

ORDER PROCESSING

Orders are processed and packed as quickly as possible after payment has been received.

Please allow approximately 1–3 business days for order processing before dispatch.

Processing times may be longer during sales, live-selling events, new releases, public holidays or other busy periods.

You will receive shipping confirmation and tracking information where tracking is available once your order has been dispatched.

AUSTRALIA SHIPPING

We ship Australia-wide.

Available shipping options and the applicable shipping cost will be displayed at checkout.

Current options may include:

  • Standard Shipping
  • Express Shipping

Delivery timeframes shown at checkout are estimates and begin after your order has been processed and dispatched.

Delivery timeframes are estimates and may be affected by delays within the postal or courier network. If your order is significantly delayed or does not arrive within a reasonable time, please contact us so we can assist with the carrier and provide an appropriate solution where required.

INTERNATIONAL SHIPPING

We currently offer international shipping to selected destinations, including:

  • New Zealand
  • Canada
  • United States
  • United Kingdom

Available shipping services and charges will be displayed at checkout based on your delivery address and order details.

International delivery times vary depending on the destination, carrier, customs processing and other factors outside our control.

Please ensure your full name, delivery address, email address and contact phone number are correct before placing your order.

INTERNATIONAL TARIFFS, TAXES, CUSTOMS & DUTIES

International orders may be subject to customs duties, tariffs, import taxes, VAT/GST, customs-clearance charges, brokerage fees or other government charges imposed by the destination country.

Unless specifically stated as being collected at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient/customer.

Holly MSBeauty does not determine or control these charges.

Customers are responsible for checking the import requirements and possible charges applicable in their destination country before placing an international order.

If an international parcel is refused, unclaimed or returned because customs duties, tariffs, taxes or other import charges were not paid, any return shipping charges or other costs incurred may be deducted from any refund where permitted by law.

PAY & HOLD — LIVE SELLING

Holly MSBeauty offers a Pay & Hold option for eligible live-selling purchases.

Customers may pay for their claimed items and request that we hold them for approximately 3-5 days so additional purchases can be combined into one shipment.

All items placed on Pay & Hold must be paid in full before they are reserved.

Additional purchases may be added to the held order during the agreed holding period where possible.

Once you are ready for your parcel to be shipped, any outstanding shipping charge must be paid before dispatch.

Customers should contact us when they are ready for their held purchases to be shipped. Pay & Hold items should be shipped within the agreed holding period of approximately 3–5 days unless another arrangement has been agreed with Holly MSBeauty.

Pay & Hold purchases cannot be cancelled, returned or refunded simply because you change your mind. This does not affect any rights you may have under Australian Consumer Law for faulty or otherwise non-compliant products.

LIVE SELLING ORDERS

For items purchased through TikTok or Facebook LIVE, please follow the claiming instructions provided during the live sale.

Where requested, customers should provide:

  • their claimed item code
  • size or variation where applicable
  • screenshot of the claimed item
  • TikTok or Facebook username
  • required contact and shipping details

Items are not secured until payment has been successfully received.

PRE-ORDERS

Products marked Pre-Order are not immediately available for dispatch.

Estimated arrival or dispatch timeframes shown on the product listing are estimates only and may change due to supplier, freight, manufacturing or customs delays.

If your order contains both in-stock and pre-order items, the entire order may be held until the pre-order item becomes available unless otherwise arranged.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned because the address supplied was incorrect, incomplete or undeliverable, the customer may be required to pay an additional shipping fee before the parcel is resent.

RETURNED TO SENDER

Parcels may be returned to Holly MSBeauty for reasons including:

  • incorrect or incomplete address
  • parcel not collected
  • delivery attempts unsuccessful
  • customs/import charges not paid
  • recipient refusing delivery

If your parcel is returned to us, we will contact you where possible.

Additional shipping costs may apply if you would like the order resent.

Original shipping charges are generally non-refundable where a parcel has been returned due to circumstances outside Holly MSBeauty's control, subject to applicable consumer law.

LOST, MISSING OR STOLEN PARCELS

Once your order has been dispatched, delivery is handled by the relevant postal or courier service.

If tracking shows an unusual delay or your parcel appears to be missing, please contact us so we can help you investigate with the carrier.

If tracking shows a parcel as delivered but you cannot locate it, please first check:

  • around your property
  • with household members
  • with neighbours
  • any safe-drop location
  • your local post office or carrier

Holly MSBeauty will assist where reasonably possible with carrier enquiries.

Any compensation available for a lost or damaged parcel may be subject to the carrier's terms and conditions.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as possible and provide:

  • your order number
  • photos of the parcel packaging
  • photos of the damaged item
  • any other information reasonably requested

Please keep all packaging until the issue has been assessed.

OUT-OF-STOCK ITEMS

Occasionally, an item may become unavailable after an order is placed due to inventory discrepancies or other circumstances.

If this occurs, we will contact you and offer an appropriate option, which may include:

  • waiting for restock
  • choosing an alternative product
  • receiving a refund for the unavailable item

RESTRICTED, DANGEROUS OR FLAMMABLE GOODS

Certain beauty, cosmetic or personal-care products may be subject to shipping restrictions because of their ingredients or classification.

Examples may include certain aerosols, perfumes, alcohol-based products or other flammable items.

Some restricted products may only be available for domestic shipping or may not be eligible for certain postal services.

Where an item cannot legally or safely be shipped to your location, we will contact you.

LARGE-QUANTITY ORDERS

Orders containing unusually large quantities may require additional processing or shipping arrangements.

We may contact you before dispatch to confirm stock availability, shipping costs or other details.

DELIVERY DELAYS

Delivery estimates are provided as a guide only.

Delays may occur because of:

  • peak shopping periods
  • public holidays
  • weather events
  • carrier disruptions
  • customs clearance
  • international border requirements
  • circumstances beyond our reasonable control

We appreciate your patience where carrier delays occur.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

CONTACT US

If you have any questions regarding shipping, delivery, Pay & Hold or your order, please contact us through our Contact Us page.