Refund policy
Thank you for shopping with Holly MSBeauty. Please review our Return & Refund Policy carefully before placing your order.
No Change-of-Mind Returns
We do not accept returns, refunds or exchanges for change of mind.
This includes choosing the wrong colour, style or size, so please check product descriptions and sizing information carefully before completing your purchase.
Skincare, Beauty & Personal Care Products
For hygiene and safety reasons, skincare, beauty and personal care products cannot be returned or exchanged for change of mind.
Opened, used or unsealed skincare, beauty and personal care products cannot be returned for change of mind.
This does not affect your rights under Australian Consumer Law if a product is faulty, damaged or otherwise fails to meet a consumer guarantee.
Clothing
We do not accept returns, refunds or exchanges on clothing for change of mind, including incorrect size or colour selection.
Please check the product description and size information carefully before purchasing.
If clothing arrives faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee under Australian Consumer Law, please contact us so we can assess the issue.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, faulty, incorrect or otherwise fails to meet a consumer guarantee under Australian Consumer Law, please contact us as soon as possible.
Please provide your order details and photos of the item where appropriate so we can assess the issue.
Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to complete the refund.
Return Shipping
If an item is confirmed to be faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law, we will provide you with appropriate return instructions.
Live Sale & Pay & Hold Orders
Items purchased during a live sale using our Pay & Hold option are considered paid orders and will be held for combined shipping with future live-sale purchases.
Please ensure you have selected the correct item, size, colour and live-sale code before completing payment. Pay & Hold orders are subject to the same no change-of-mind policy stated above.
Your rights under Australian Consumer Law still apply if an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Contact Us
If you have an issue with your order, please contact us through our Contact Us page and include your order number and details of the issue.